JDK Drones

Terms and Conditions

Welcome to JDK Drones! These Terms and Conditions govern your use of our website, services, and products, including the purchase and use of drones and related technologies. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or visit our website.

1. Introduction

JDK Drones is a part of the JDK Group of Companies, offering innovative drone solutions for a wide range of industries. These Terms and Conditions (the "Agreement") outline the legal relationship between you (the "User") and JDK Drones (the "Company"). By using or purchasing our services or products, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Use of Services

Eligibility: You must be at least 18 years old to use our services and products. If you are under the age of 18, you may only use our services with the supervision and consent of a parent or guardian.
License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our website and services, subject to the terms and conditions outlined herein. This license is for personal or business purposes, as applicable.
Prohibited Uses: You agree not to use our services or products for any unlawful purpose or in a way that violates these Terms and Conditions, including but not limited to:
- Engaging in fraudulent activity
- Using our drones for unauthorized surveillance or activities that violate the privacy of individuals
- Using our products for military or illegal purposes
- Violating any local, national, or international laws

3. Product Information and Availability

Product Descriptions: We strive to provide accurate and up-to-date information about our products and services. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications provided on our website.
Availability: The availability of products and services may vary. We reserve the right to discontinue or modify our products or services at any time without prior notice.
Pricing: All prices listed on our website are in USD or applicable local currency unless otherwise stated. Prices may be subject to change at any time. Additional taxes, shipping fees, and handling charges may apply.
Order Confirmation: All orders placed on our website are subject to availability. Upon receiving your order, we will send an email confirmation. However, the acceptance of your order is not finalized until the product has been shipped or delivered.

4. Shipping and Delivery

Shipping: We will ship the products to the address you provide during checkout. We strive to ensure that our products are delivered in a timely manner, but we are not responsible for delays caused by third-party carriers, customs, or force majeure events.
International Orders: For international shipments, you may be subject to customs duties, taxes, and import restrictions. You are responsible for any additional fees or requirements imposed by your country.

5. Payments and Billing

Payment Methods: We accept payment via various payment methods, including credit/debit cards, bank transfers, and other online payment methods. By providing your payment details, you represent and warrant that you are authorized to use the payment method.
Billing Information: You agree to provide accurate and complete billing information, including your name, address, and payment details. If your billing information changes, you agree to update your account promptly.
Refund and Cancellation Policy: If you are unsatisfied with your purchase, please contact our support team for assistance. Refunds and cancellations are subject to the terms outlined in our Refund Policy. Certain products may not be eligible for refunds or cancellations due to their nature.

6. Intellectual Property

Ownership: All content on our website, including but not limited to text, images, logos, graphics, trademarks, and drone technologies, are the property of JDK Drones and are protected by copyright, trademark, and intellectual property laws.
Limited License: You may access and use the content available on our website for personal, non-commercial purposes. You may not copy, distribute, reproduce, or otherwise use any of the materials on our website for commercial purposes without express written consent from JDK Drones.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. By using our services, you agree to the collection, use, and storage of your personal data as outlined in our Privacy Policy.

8. Limitation of Liability

No Warranty: Our products and services are provided "as is" without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: To the maximum extent permitted by law, JDK Drones and its affiliates will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities arising from your use of our products or services.
Force Majeure: JDK Drones will not be held liable for failure or delay in performance under these Terms and Conditions due to circumstances beyond our control, including but not limited to acts of God, government actions, natural disasters, strikes, or technological failures.

9. Indemnification

You agree to indemnify and hold harmless JDK Drones, its affiliates, employees, officers, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of our products or services or your violation of these Terms and Conditions.

10. Termination of Services

We reserve the right to suspend or terminate your access to our services at any time and for any reason, including but not limited to violations of these Terms and Conditions, illegal activities, or any action that may harm our reputation or operations.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which JDK Drones is registered, without regard to its conflict of law provisions. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in [Jurisdiction].

12. Dispute Resolution

Arbitration: Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration, rather than through court proceedings, except where prohibited by law.
Class Action Waiver: You agree that any disputes will be resolved individually and not as part of a class action.

13. Changes to These Terms

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our services after changes are made, you agree to the revised terms.

Return and Refund Policy

At JDK Drones, we want you to be completely satisfied with your purchase. However, we have specific terms regarding returns and refunds. Please read our policy carefully to understand your rights and the process for returns.

1. Terms of Return

Return Period: You may return products within 30 days from the date of delivery.
Condition for Return: To be eligible for a return, the product must be in unused, unworn, and undamagedcondition. The item must be returned in its original packaging with all tags, labels, and accessories intact.
Non-returnable Products: Some products, such as customized or specially manufactured drones, may not be eligible for return. These items will be clearly marked as non-returnable at the time of purchase.

2. Reasons for Return

We accept returns under the following circumstances:

Damaged or Defective Product: If the product is received in a damaged or defective condition, we will either replace it or issue a full refund, depending on your preference. However, physical damage caused during shipping or by misuse after receipt is not covered under our return policy.
Incorrect Product: If you received the wrong product, we will send you the correct item or issue a refund. Please note that returns based on a product being "not as described" (e.g., color variations or minor differences in specifications) will not be accepted. We recommend reviewing the product details carefully before making a purchase.
Other Returns: If you change your mind or simply no longer need the product, we may still process the return at our discretion, but you will be responsible for any return shipping costs.

3. Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number]. Please provide the following information in your message:
- Order number
- Reason for return
- Product details (e.g., model number, item description)
- Photos of the product (if damaged or incorrect)

Return Authorization: After reviewing your return request, we will issue a Return Authorization (RA) numberif your return is eligible. This RA number is required for processing the return.
Prepare the Package: Securely package the product in its original packaging, including all accessories, manuals, and parts. Clearly write the RA number on the outside of the package.
Shipping the Return: Ship the product back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect product).
Proof of Return: We recommend retaining proof of return shipping, such as a tracking number or receipt from the carrier.

4. Process of Refund

Once we receive and inspect the returned product, we will process the refund according to the following terms:

Refund Eligibility: A refund will be issued if the product meets the return criteria outlined above. Refunds will be processed within 7–10 business days after we receive the returned item.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take several business days for the funds to be reflected in your account.
Restocking Fees: For returns not due to product defects or errors on our part, we may charge a restocking fee of up to 15% of the original purchase price to cover processing and handling costs.
Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged product).